Question 1

How quickly can you fix my cable issues?

Accepted Answer

We understand that a broken cable can make your garage door inoperable and even pose a safety risk. In most cases, our technicians can arrive at your location within 2-4 hours for emergency cable repairs. We carry commonly needed cable sizes in our service vehicles, which means we can typically complete the repair in a single visit. For non-emergency situations, we can usually schedule an appointment within 24-48 hours.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cable issues typically occur due to several factors: normal wear and tear over time, improper spring tension putting excess stress on cables, rust or corrosion from moisture exposure, fraying from rubbing against worn pulleys or drums, and sudden spring failure that can snap cables. Regular maintenance, including visual inspection and lubrication, can help identify potential cable problems before they become serious.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations to help make your investment more manageable. We partner with reputable financing companies to provide low monthly payments, competitive interest rates, and approval for most credit types.

Question 4

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing the old door, installing new panels, setting up the track system, installing springs and cables, mounting the opener, and performing safety checks.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a 20-point inspection covering all major components, lubrication of all moving parts, spring tension adjustment for proper balance, safety sensor testing and alignment, hardware tightening, weather seal inspection, opener maintenance, and a full functionality test.

Question 6

Are your technicians certified and insured?

Accepted Answer

Absolutely. All of our technicians are factory-trained and IDA certified. They undergo continuous education to stay current with the latest garage door technologies and safety standards. We are fully licensed, bonded, and insured.

Question 7

Do you service all garage door brands?

Accepted Answer

Yes, we service and repair all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. We also work on all opener brands such as LiftMaster, Chamberlain, Genie, Craftsman, and Linear.

Question 8

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a 5-Year Warranty on All Work. This covers both parts and labor for any installations or repairs we perform. Not satisfied? We'll make it right - total confidence guaranteed.

Question 9

How much does a new garage door cost?

Accepted Answer

Garage door prices vary widely based on material, size, style, insulation, and features. Basic steel single-car doors start around $700-1,200, while double-car doors range from $1,200-2,500. We offer free in-home estimates.

Question 10

Do you offer emergency services on weekends and holidays?

Accepted Answer

Yes! Emergency Service Available 24/7. We don't charge extra for weekend or holiday emergency calls. You pay the same fair rate as during regular business hours.

Oroville

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